The City of New Philadelphia is excited to offer residents an easy and convenient method to view and pay their water, sewer and sanitation bills online.
Only property owners are authorized to register. If you do not own the property you must use the "Pay Now" link. If you register without being the property owner your account may be disabled with no notification.
You may view your bill for free. A service fee of $2.95 will be applied to Utility transactions for credit cards and Electronic Funds Transfer (E-Checks) payments with a maximum transaction amount of $200.00 for credit cards.
Payment must be made IN the Water Office by the date indicated on your bill to avoid additional fees & disconnection. Payments made online could take 48-72 hours for the office to receive.
If you were registered for eBills through Smartbill Online you will be required to register again with Invoice Cloud. You will have until May 31, 2017 to go to the Smartbill Online website to print and/or download your previous bills to save for your records. You will no longer have access to your billing history after that date.
We apologize for the inconvenience; however this upgrade will result in a much better user experience.
For more information about alternative methods of payment and other Frequently Asked Questions about your water service, visit our Water Office Billing page.